Over the years, Seasight Solutions has developed several special tools – like platforms, pump units and fixtures – for the wind turbine industry in Denmark and abroad.
They have been designed in the engineering department in Varde, produced in Hvide Sande and delivered on-site. Between project staff, design department, production and service there is a close sharing of know-how. Our service team play an active role in the installation and have deep knowledge about the delivered tools, as they have been close to the production process.
We are a handful of solution-oriented service technicians with deep knowledge and qualifications within welding, electrical devices and hydraulics, but we can also draw on the competences of our colleagues from the automation department. We constantly add partners all over the world, which gives us the possibility to perform quick on-site service with access to local production facilities.
“Seaside Solutions was able to prove that agreements and deadlines regarding maintenance matters were met in all conscience. In case of delays, these were communicated transparently.
We are glad to have found a business partner who is trustworthy in providing and procuring orders and spare parts within the warranty period.
We could see that service is a huge priority and that contacts are cultivated.”
We offer world-wide 24/7 support, including remote support via PLC, to ensure that your production lines run as optimal as possible.
In case of malfunctions on the delivered tools, we respond immediately or make local partners perform technical first-aid. Our employees are characterized by a fix-it approach to problems and challenges.
We offer 2-3 years of service warranty on our tools with 6 months intervals, but we can also service and deliver extended warranty on third party equipment.
We are active in the service process by contacting our customers at fixed intervals and coordinate spare parts, delivery and installation.
We offer storage of spare parts and delivery when needed to minimize service time, purchase, handling and delivery costs.
We deliver thorough and up-to-date documentation on all service.
We receive a distress call from a customer with a troubled tool in another European country.
Firstly, we try to solve the problem by remote support. As this doesn’t succeed, we send a technician to the customer’s site within 24 hours. The problem is solved within one hour.